General

Patient Care

Financials

Our Patient Care Process

Empower yourself by understanding the process. By knowing the process, you'll be informed and equipped to make decisions that fit your schedule, budget, and needs.

Book an Appointment

You can book a medical dermatology appointment or cosmetic dermatology appointment by contacting us or by booking online.  Before booking, you'll need to review insurance, location, and hours. After booking, you'll need to complete paperwork, apply for cosmetic financing, if necessary, confirm your appointment through text or e-mail reminders, and return any phone calls from the clinic.

Check-in

We'll review paperwork, insurance benefits, financials, and answer any questions before your appointment with a dermatology healthcare professional.

See a Healthcare Professional

Patients will see a dermatology healthcare professional based on the type of visit and services requested.  We strive to keep your appointment on schedule, informative, and efficient.

Check-Out

We'll set up any additional appointments, collect for all services rendered, and set up estimate call-backs as necessary for advanced procedures or services.

Wait for Claims to Settle

Patients with insurance will need to wait for their insurance company to process their claim. This can take as little as two weeks and as much as several months. Your insurance company will send you an Explanation of Benefits (EOB) that shows your financial responsibility.  Be sure to call your insurance company if you have questions about the claim.

Settle Your Account

Since we collect out-of-pocket estimates for all services where insurance is involved, there are times that we may under collect or over collect.

If we under collected at the time of service, we'll send a statement by e-mail and to your address on file. Patients can settle balances by making a payment online or by contacting our office. Patients that elected for card-on-file services will receive a receipt via e-mail for any balances owed once an insurance claim settles.

If we over collected at the time of service, we'll issue a refund to the credit card used during the visit or mail a check to the address on file.